Exchange, return and warranty policy

Trung Nhan Caterpilar Fungus Company Limitted always commit to provide the customers with the new products, in the best condition, intact and exactly as ordered. In case of return and refund, the items will be considered in the following cases:

  • Defective products, incorrect product type, missing items from the orders.
  • Expired products.
  • Damaged products.

Return period: within 10 days.

1. Regulations on notification time and sending products for exchange

  • Notification time for exchange: within 24 hours from receiving the products in case of defective products, damaged products.
  • Time to send the exchanged product: within 14 days of receiving the product.
  • Customers can send the products via postal service or bring directly to:
    • Our office: Trung Nhan Caterpilar Fungus Company Limitted
      Address: 55, 232 Cao Lo Street, Ward 4, District 8, Ho Chi Minh City, Viet Nam.
    • Our nationwide Distributors/ Agents: The customers can directly contact the Distributors/ Agents who delivered the orders, to notify and send the defective or damaged items back for exchange.

2. Cases for returns

  • The products are defective or damaged due to the manufacturing defects.
  • The products are expired or showing signs of use.
  • Insufficient quantity, not enough sets as in the order, being damaged before reaching the door of the customers.
  • Goods are not of the correct type or model as ordered.

3. Conditions of return

  • Products are intact, full set of packaging, user manual (if any).
  • Order confirmation notice, VAT invoice (if any).
  • Products are not scratched, cracked, wet, exposed to chemicals, or repaired.
  • Products have no signs of use (in case of wrong delivery).