Purchasing Policy

Transaction terms

In order to protect the legal rights, interests of consumers, and help the consumers understand the transaction content clearly when purchasing on Trung Nhan Caterpillar Fungus Company Limited’s (hereinafter referred to as “TRUNG NHAN” or “we”) website – dongtrunghathaotrungnhan.vn, we hereby inform the customers about the contents of the contract terms when customers purchase online at our website as follows:

Note: Customers need to read and understand this content clearly before placing online orders. By accessing to the website dongtrunghathaotrungnhan.vn and placing the orders, it is considered that the customers have accepted and understood the content and terms of the transaction between TRUNG NHAN and the customers.

1. Placing and confirming the order

  • When the customers place orders on the website dongtrunghathaotrungnhan.vn, we will receive your order requests, confirm your orders and send you the order number. However, TRUNG NHAN only confirms your order if your order requests meet the order fulfillment criteria on the website.
  • To facilitate your order confirmation process, please provide the correct and complete information related to delivery, or the terms and conditions of the promotion program (if any) that you have participated in.

2. Payment method

  • TRUNG NHAN provides the customers with COD payment method: payment by cash at the time of receiving goods. Please refer to our payment policy which is publicly available on the website.

3. Promotion programs

  • With the desire to bring more benefits to the customers, TRUNG NHAN will implement promotion programs for online shopping. We will specifically announce the promotion content, terms and conditions on the website dongtrunghathaotrungnhan.vn every time we implement the program. Please visit our website regularly to participate in our promotion programs. In order to protect the interests of customers and help the promotion programs be implemented as announced and registered with the competent authorities, Customers please read and understand our promotion programs.
  • TRUNG NHAN has the right to refuse the orders that fail to meet the terms and conditions of the promotion programs (TRUNG NHAN will call the customers to confirm the refusal). Therefore, please carefully refer to the Rules of each program before participating in.

4. Delivery and Shipping

Please refer to TRUNG NHAN’s “Shipping and delivery policy” being listed on our website.

5. Price

  • The products’ prices being listed on the Website are the final selling prices including Value Added Tax (VAT). The prices may be changed at any time and accompanied promotion programs. Shipping fees or Order Fulfillment fees will be applied if any, and will be clearly displayed on the Payment page when the customers start to place the orders.
  • Although we have tried our best to ensure that all information and prices displayed are accurate for each product, there may be instances where the errors or omissions occur. If we discover the errors in the price of any of our products in your orders, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling the order. If we are unable to contact you, your order will be automatically cancelled in the system and a refund will be provided (if the order has been prepaid).

6. Product Information

  • TRUNG NHAN will provide the detailed information for each product that we post. Customers should consider carefully before placing an order.
  • In case the product that Customer receives is not as described by TRUNG NHAN in the product information section, the Customer should inform the Customer Support department as soon as possible after receiving the product and ensure that the product is in unused condition to receive support for return or exchange. For detailed information about “Exchange, Return and Refund Policy”, please refer to the website.

7. Counterfeit goods, imitation goods, and unqualified goods policies

  • TRUNG NHAN always desires and aims to provide the best quality products and services to the customers through the products posted on our website. Our company refuses to sell illegal products, copies, counterfeit goods, imitation goods, unknown origin, etc.
  • In case the Customers suspect that our product are illegally manufactured, copied, counterfeit, imitated, unknown origin, etc., please notify us immediately by contacting the Customer Service Department via the hotline number for information verification and support.

8. Intellectual Property Rights

  • All intellectual property rights (registered or unregistered), content and all of the designs, text, graphics, software, images, videos, music, sounds, translation software, source codes and underlying software are our property. The entire content of the website is protected by the laws of Vietnam and international conventions.
  • Customers are not allowed to use or copy any information, images, software, music, etc. and any other intellectual property of TRUNG NHAN for any purpose without the agreement of TRUNG NHAN.

9. Security regulations

  • TRUNG NHAN always priors the information security and uses the best practices to protect the Customer information and payments. Customer information in the purchase and payment process will be encrypted to ensure safety. After you complete the ordering process, the Customer will exit the safe mode.
  • All transaction information will be kept confidential, but in case the law or competent state authority requires it, we will be obliged to provide this information.
  • To understand clearly about TRUNG NHAN’s information security policy, Customers can refer to this content in our “Information Security Policy” on the Website.

10. Handle data entry errors

Customers are responsible for providing complete and accurate information when participating in the transactions on the website. In case customers enter the incorrect information, TRUNG NHAN has the right to void the transaction.

11. Dispute resolution

Any claims or disputes arising from or relating to the transactions on the website or the Terms and Conditions in this policy will be resolved by negotiation, or at a competent Court of Vietnam in accordance with Vietnamese law.

12. Other regulations

All of the Terms and Conditions in this policy (and all obligations arising from or relating to these Terms and Conditions) shall be governed by and construed in accordance with the laws of Vietnam. TRUNG NHAN has the right, in different times, to amend these Terms and Conditions at any time and those amendments shall be effective immediately upon posting on the website.

Order instruction

Step 1: Product selection

On the website dongtrunghathaotrungnhan.vn, customers can view all of TRUNG NHAN’s products available for purchase. Therefore, customers can choose their preffered products by clicking on those products.

Step 2: Add to bag

Customers click the “Add to cart” button to put the product they want to buy into the cart. Customers can do the same for other products they want to buy.

Step 3: Check the order

After the customers have selected the products, they can check their orders by hovering the mouse pointer over the shopping bag and clicking the “View the bag” button.

Step 4: Pay for order

After checking the orders, the customers click the “Checkout” button.

Step 5: Fill in the information

Customers need to fill in the information so TRUNG NHAN can contact and deliver the orders according to the provided information.

Step 6: Successful Order Notification

After filling in all of the information, the customer will receive a successful order notification.

Note: After finishing the orders, TRUNG NHAN will call the customers to confirm the orders and delivery time.