Delivery process

1. Estimated delivery time

  • Ho Chi Minh City, Da Nang City, Hanoi City, Can Tho City, Nha Trang City, Bien Hoa City: from 1 – 2 days
  • The other provinces and cities: from 3 – 4 days

Trung Nhan offer weekday deliveries through the company’s agents across Vietnam.
Delivery time frame: The delivery time frame of the shipping companies will start from 08:00 am to 08:00 pm (depending on the working hours of each shipping company).

2. Shipping cost

The shipping cost will be determined based on the different zones.

Payment methods

Acceptable payment method:

  • COD – payment at the time of receiving goods

In addition, the buyers who buy from the company’s website/application must follow the payment policy of Trung Nhan Caterpilar Fungus Company Limitted.

Order cancellation

We will try to process all of the orders within 24 hours since the time Customers have placed the orders. The orders can only be cancelled when they are in the Pending & Processing status. Once the orders are changed to Delivery to Carrier status, we cannot cancel the order. In order to cancel the Order, please notify Trung Nhan via:

  • Email: info@dongtrunghathaotrungnhan.vn
  • Hotline: (028) 2253 4501

Order confirmation

  • Confirm via email: Once the customers have completed the order placement step.
  • Confirm via mobile phone: before delivering the order, the shipper will call to confirm the order and time of delivery.
  • Notice: Order confirmation emails may be sent to the Junk mail/ Spam mail, please search for “info@dongtrunghathaotrungnhan.vn” in the Search Box at the top if you do not receive the confirmation email.
  • The orders will be cancelled automatically if:
    • Trung Nhan’s staffs/ agents cannot contact the customers to confirm the order information
    • The shippers or Trung Nhan’s staff cannot contact the Customer at the time of delivery (maximum 3 calls and 10 minutes apart for each call).

Delivery process

Trung Nhan delivers the goods through the agent system in the customer area, and commits that the goods are 100% new. However, during the delivery process, there are many unexpected risks and breakage. Therefore, when receiving the goods, the customers need to double-check with the delivery staffs following the 3 steps below:

  • Open the package and compare the goods with the invoice.
  • Check whether the actual products are same as the products that have been ordered.
  • Check whether the packaging and products are damaged during the delivery process.

If the customers are not satisfied with any of the above 3 steps, the Customers can require the Delivery Staffs to confirm and return the goods. Trung Nhan will not responsible for handling the complaints about the missing or incorrect items after the Customer has signed and paid for the order. If customers choose “Pay directly upon receipt” method, the customers will need to pay directly to the delivery staffs immediately after receiving the goods. For the bank transfer payment method: The customers must pay before receiving the delivery notice, goods will be delivered upon receipt of payment.